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Why is the price of sex toys in India higher than USA & Europe?

The reason is simple. Due to complex import process & expensive duties & brokerage charges that we incur in India, when we import them from US, Europe & China. The landed cost of adult toys in India usually ends up being 4-5x the cost we purchase in wholesale or direct from manufacturer abroad, the reasons & calculations are detailed below: - International shipping: Usually we ship our consignment from the US to India through DHL & Fedex. The international shipping costs are high with these couriers more so post COVID, pricing has increased worldwide due to higher demand + increase in labor & material costs.

How to submit a custom order?

Saw something online and want us to order it for you? No Problem. Just fill the details in the CUSTOM ORDER form and our team will get best pricing and quote you with the final price + ETA when the order can be delivered. Note: Custom Order products end up being more expensive as they are purchased on retail vs products we showcase and sell that are on wholesale costs. Its best to find a close alternate product on our stores or ask our CS agents to look for it.

Do you offer any discounts?

Yes & No. As a business policy, we price our products extremely competitive so when you add up import duties, taxes and fees, brokerage charges & international shipping charges, our rates are actually 10~25% lesser than any other legit store selling original products like us. We showcase ONLY premium brands that have high quality products sourced right from the manufacturers/master vendors. Plus we strive to give you truly world class customer service in making product selections, post sales support like returns and warranty claims, invest heavily to provide discreet packaging & reliable shipping & timely delivery to ensure you get a truly International Shopping Experience.

How do I apply my promotional code/redeem a coupon?

After you add the product to cart, proceed to check out and there on the second stage you can enter your alpha-numerical code where it says 'Enter your gift card #/Promotion code', and click 'Submit'. The cart will be updated after recalculating the new subtotal. After that you can continue with payment page and submit the order.

I forgot to add a promotional code to my order?

We thank you for your purchase with us and sorry to hear that you forgot to apply a Promo code. Our system does not allow us to make any manual changes to the order once placed so we cannot retroactively apply the code. However, please reach out to our Customer Service Team via email and we will review the options and offer the best solutions.

If an item is out of stock online, how do I order it?

In cases that we are sold out of any sex toys or any other items that you wish to purchase, just EMAIL us the link to that product page. We will ruffle some feathers at our end and try to expedite the restocking process from US warehouse. We will then give you an Estimate Date of Arrival and if that works for you, send you a link of a 'pre-order' to make payment and reserve it for speedy delivery. Most of the time, we are able to restock in 10-21 business days.

Why should I shop from asparaplay.com?

Because we are India's largest, MOST loved and the OG Adult Store. Because 1M+ Indian customers have already done so and over 10k online reviews mention us as being the one stop shop destination for everything sex toys, adult products, kinky things and more. We are an XBIZ award winning (twice) adult store know for its world class range of products and amazing customer service. Sunny Leone is the face of our brand, but the real force behind our brand power is our multi-national dynamic team of 36+ spread over 4 timezones and 5 countries. Founded by 2 Indian Americans, we are HQ'd in Atlanta, USA and Business office in India, our founders have over 60 years of combined experience in fashion, manufacturing, e-commerce, telecommunications and hospitality which has been instrumental in building a brand of this scale & reputation.

Return/Exchange

7 Days Return/Exchange Policy

We understand that sometimes a purchase may not meet your expectations. That's why we offer a comprehensive 7-day return and exchange policy to ensure your complete satisfaction.

Eligibility Requirements

Items must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.

What can be returned: All clothing, accessories, and footwear purchased from our store, except for intimate wear, customized items, and final sale products.

Return process: Contact our customer service team within 7 days of delivery. We'll provide you with a prepaid return shipping label and detailed instructions for a hassle-free return experience.

Refund timeline: Once we receive and inspect your returned item, refunds will be processed within 5-7 business days to your original payment method.

Cancel Order

Order Cancellation Policy

We understand that plans can change. You can cancel your order within 24 hours of placing it, provided it hasn't been shipped yet.

Quick Cancellation

Orders can be cancelled immediately if they are still in "Processing" status.

Cancellation process: Contact our customer service team immediately with your order number. If the order has already been processed for shipping, you may need to return it instead.

Refund timeline: Cancelled orders will be refunded within 3-5 business days to your original payment method.

Warranty Claim

Product Warranty Coverage

Our products come with a comprehensive manufacturer's warranty that covers defects in materials and workmanship.

Warranty Coverage

Manufacturing defects, material failures, and functional issues not caused by normal wear and tear.

Warranty period: Varies by product category. Check your product documentation for specific warranty terms and duration.

Required documentation: Original purchase receipt, clear product photos showing the defect, and a detailed description of the issue.

Customer reviews

Real customers, real reviews
WRITE REVIEW

This product exceeded my expectations! The quality is outstanding and delivery was super fast.

by GR

Amazing customer service and the product works perfectly. Highly recommend!

by VS

Great value for money. The design is beautiful and it arrived quickly.

by MK

Excellent product! The functionality is exactly what I needed.

by JD

Love this! The attention to detail is impressive and shipping was fast.

by AL

Perfect purchase! The quality and price combination is unbeatable.

by RH

Rated 4.8 / 5 | 706 reviews

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